1. Introduction
This Privacy Policy describes how Cleansingclearin ("we", "us", or "our") collects, uses, stores, shares, and protects personal information when you visit our website at cleansingclearin.world, use our services, or otherwise interact with us. We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable, the Australian Privacy Act 1988 (Cth), and the Australian Privacy Principles (APPs).
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please do not use our website or submit personal information to us.
2. Data Controller Information
The data controller responsible for your personal information is:
- Business Name: Cleansingclearin
- Address: 86–108 Castlereagh St, Sydney NSW 2000, Australia
- Phone: +61 2 9266 5544
- Email: hello@cleansingclearin.world
- Website: cleansingclearin.world
For any privacy-related enquiries, requests, or complaints, please contact us using the details above. We will respond to all legitimate requests within the timeframes required by applicable law.
3. Information We Collect
3.1 Information You Provide Directly
We collect personal information that you voluntarily provide when you:
- Complete our contact form (name, email address, message content)
- Subscribe to or request information about our consulting services
- Engage us for workplace wellness consulting or educational programmes
- Communicate with us via email, phone, or other channels
- Provide consent for data processing via our website forms
3.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring website or source of your visit
- Device identifiers and screen resolution
- Cookie and similar tracking technology data (see our Cookie Policy)
3.3 Information from Third Parties
We may receive limited information from third-party service providers that assist us in operating our website and delivering services, such as analytics providers and email delivery services. Such information is processed in accordance with this Privacy Policy and our agreements with those providers.
4. Purposes of Data Processing
We process your personal information for the following purposes:
- Service Delivery: To respond to your enquiries, provide consulting services, deliver educational materials, and manage client relationships
- Communication: To send you information you have requested, respond to questions, and provide updates about services you have engaged
- Website Improvement: To analyse website usage, improve user experience, and optimise our content and services
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests
- Security: To detect, prevent, and address fraud, security incidents, and technical issues
- Business Operations: To manage our internal records, billing, accounting, and administrative functions
5. Legal Basis for Processing (GDPR)
Where the GDPR applies to our processing of your personal data, we rely on the following legal bases:
- Consent: When you submit our contact form and check the GDPR consent checkbox, or when you accept non-essential cookies
- Contractual Necessity: When processing is necessary to perform a contract with you or take steps at your request before entering into a contract
- Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services and ensuring website security, provided these interests are not overridden by your rights
- Legal Obligation: When processing is necessary to comply with a legal obligation to which we are subject
6. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Trusted third parties who assist us in operating our website, delivering services, processing payments, or conducting analytics, subject to confidentiality obligations
- Professional Advisors: Lawyers, accountants, and auditors where necessary for legitimate business purposes
- Legal Requirements: Government authorities, regulators, or law enforcement when required by applicable law or to protect our legal rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate safeguards for your data
All third-party processors are required to handle your data in accordance with applicable data protection laws and our instructions.
7. International Data Transfers
Your personal information may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your jurisdiction. Where we transfer personal data internationally, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission, or we ensure the recipient country has been deemed to provide adequate protection.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
- Contact Form Enquiries: Up to 24 months from the date of submission, unless a business relationship is established
- Client Records: For the duration of the engagement plus 7 years for legal and accounting purposes
- Marketing Communications: Until you withdraw consent or unsubscribe
- Website Analytics Data: Up to 26 months from collection
- Cookie Data: As specified in our Cookie Policy
When personal information is no longer needed, we securely delete or anonymise it in accordance with our data retention schedule.
9. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete personal data
- Right to Erasure: Request deletion of your personal data in certain circumstances
- Right to Restrict Processing: Request limitation of processing in certain circumstances
- Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format
- Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing
- Right to Lodge a Complaint: File a complaint with a supervisory authority in your jurisdiction
To exercise any of these rights, please contact us at hello@cleansingclearin.world or using the contact details provided in Section 2. We will respond within 30 days, or within the timeframe required by applicable law.
10. Security Measures
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- HTTPS encryption for all data transmitted through our website
- Access controls limiting personal data access to authorised personnel
- Regular review and updating of security practices
- Secure storage of physical and electronic records
- Staff training on data protection and privacy obligations
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
11. Children's Privacy
Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete that information promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be posted on this page with a revised date. We encourage you to review this Privacy Policy periodically. Material changes will be communicated through our website or by direct notification where appropriate.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Cleansingclearin
- 86–108 Castlereagh St, Sydney NSW 2000, Australia
- Phone: +61 2 9266 5544
- Email: hello@cleansingclearin.world