Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions under which Cleansingclearin ("we", "us", or "our") processes refund requests for workplace wellness consulting services, educational products, and programmes purchased through our website at cleansingclearin.world or via direct engagement with our team.

We are committed to fair and transparent refund practices that comply with the Australian Consumer Law (ACL) and other applicable consumer protection regulations. This policy should be read in conjunction with our Terms of Use and any specific service agreements entered into between you and Cleansingclearin.

2. Business Information

• Business Name: Cleansingclearin
• Address: 86–108 Castlereagh St, Sydney NSW 2000, Australia
• Phone: +61 2 9266 5544
• Email: hello@cleansingclearin.world
• Website: cleansingclearin.world

3. Australian Consumer Law Rights

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Refund Policy is intended to limit or exclude your rights under the Australian Consumer Law or any other applicable consumer protection legislation. Where this policy provides lesser protections than your statutory rights, your statutory rights prevail.

4. Consulting Services

4.1 Discovery Consultations

Discovery consultations are single-session engagements. Refund eligibility for discovery consultations is as follows:

• Cancellation more than 48 hours before scheduled session: Full refund of any prepaid fees
• Cancellation within 48 hours of scheduled session: 50% refund of prepaid fees, or option to reschedule once without additional charge
• No-show without prior notice: No refund; full session fee applies
• Service not delivered due to our cancellation: Full refund or rescheduling at your preference

4.2 Multi-Session Consulting Engagements

For strategic advisory and retained consulting engagements covered by a written service agreement:

• Refund terms are specified in the individual service agreement
• If no specific refund terms are stated, the following default terms apply
• Unused prepaid sessions may be refunded on a pro-rata basis if cancellation is requested in writing before the engagement midpoint
• After the engagement midpoint, fees for completed and scheduled sessions are non-refundable
• Written deliverables already provided are non-refundable

4.3 Completed Services

Consulting services that have been fully delivered, including completed workshops, delivered reports, and finished programme components, are generally not eligible for refund unless there is a major failure as defined under the Australian Consumer Law.

5. Educational Products

5.1 Digital Educational Materials

Digital educational products, including downloadable guides, slide decks, and reference materials, are subject to the following refund terms:

• Refund request within 7 days of purchase: Full refund if the materials have not been downloaded or accessed
• Materials accessed or downloaded: Refund may be considered on a case-by-case basis if the product is materially defective or not as described
• Customised educational packages: Non-refundable once customisation work has commenced, unless otherwise agreed in writing

5.2 Physical Materials

If physical educational materials are provided (printed guides, workbooks), they may be returned within 14 days of delivery in unused, resalable condition for a full refund. Return shipping costs are the responsibility of the client unless the return is due to our error or a defective product.

6. Workplace Programmes and Challenges

Workplace wellness programmes and challenges are typically structured as multi-week engagements. Refund terms for programmes are as follows:

• Cancellation before programme start date: Full refund of prepaid programme fees minus any customisation costs already incurred
• Cancellation within the first week of the programme: 75% refund of remaining programme fees
• Cancellation after the first week: No refund for completed or in-progress programme components; unused future components may be refunded on a pro-rata basis at our discretion
• Programme cancellation by Cleansingclearin: Full refund of all prepaid fees for undelivered components

7. Non-Refundable Items

The following are generally not eligible for refund:

• Services that have been fully delivered and accepted by the client
• Custom-developed content created specifically for your organisation after work has commenced
• Third-party costs incurred on your behalf (venue hire, materials procurement) unless recoverable from the third party
• Administrative fees explicitly identified as non-refundable at the time of purchase

8. How to Request a Refund

To request a refund, please contact us using one of the following methods:

• Email: hello@cleansingclearin.world
• Phone: +61 2 9266 5544 (Monday – Friday, 9:00 AM – 5:00 PM AEST)
• Post: Cleansingclearin, 86–108 Castlereagh St, Sydney NSW 2000, Australia

Your refund request should include:

• Your full name and organisation name
• Date of purchase or service engagement
• Invoice or reference number
• Reason for the refund request
• Supporting documentation if applicable

We will acknowledge your refund request within 2 business days and provide a decision within 10 business days of receiving all necessary information.

9. Refund Processing

Approved refunds will be processed as follows:

• Payment method: Refunds are returned to the original payment method used for the purchase
• Processing time: Refunds are initiated within 5 business days of approval
• Bank processing: Depending on your financial institution, it may take an additional 5–10 business days for the refund to appear in your account
• Alternative arrangements: If the original payment method is unavailable, we will work with you to arrange an alternative refund method

10. Disputes and Complaints

If you are dissatisfied with our refund decision, you may request a review by contacting us with additional information or documentation. We are committed to resolving disputes fairly and promptly.

If we are unable to resolve your complaint, you may contact the following external bodies:

• Australian Competition and Consumer Commission (ACCC): For consumer protection matters
• NSW Fair Trading: For disputes related to services provided in New South Wales

11. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Refund requests will be processed according to the policy in effect at the time of the original purchase or service agreement, unless the updated policy provides greater protections.

12. Contact Us

For refund enquiries or assistance, please contact us:

• Cleansingclearin
• 86–108 Castlereagh St, Sydney NSW 2000, Australia
• Phone: +61 2 9266 5544
• Email: hello@cleansingclearin.world